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FAQ
What is the difference between Made-to-Order (MTO) items and items that are inventoried at the warehouse?
The two primary differences between these items come down to the order size/item quantity needs and delivery timing. Because inventoried items have already gone through the production process and are in-stock at the warehouse, these items are ready-to-ship to purchasers in 1-2 biz days. Made-to-order items still have to undergo production prior to shipment so these items are expected to take a minimum of 2 weeks to arrive. Additionally, where made-to-order items are intended for standard or bulk purchases and typically have designated order minimums to meet production requirements, inventoried items are intended for single unit/small quantity orders only and therefore as low as a single unit can be ordered.
Inventoried items are intended to primarily serve our staff’s single item/small order requests (<10 units), enable more efficient and cost-effective on-demand ordering, and provide a quick turnaround option for their Swag needs. If you are placing a standard order of more than 10 units or a bulk order, please order from our collection of made-to-order items to help extend the reach of our warehouse inventory.
What should I do if I come across an inventoried item with the ready-to-ship icon but there’s not enough inventory in stock to meet my order needs? Will more items be put into inventory?
First and foremost, you can always use the ‘Contact Us’ feature to connect with a representative from the Swag Shop to learn more about the inventory status for your preferred item and when it might be back in stock, as well as what other options might be available. We are still in process of building out our store inventory and have a complex system in place to monitor inventory levels and restock as needed so please know that if you see out of stock for a particular item, that we are likely in process of restocking.
Additionally, it’s important to note that our future inventory levels and decision-making around which items are kept-in or placed in inventory will be largely determined by the order behavior we see in the store over the coming months as we want to strategically align our warehouse inventory to staff demand and purchase activity.
Are all items categorized as either inventoried or made-to-order? Will there ever be an item offered in both ordering formats?
While there are some items that only offer the made-to-order option, we do currently have many items that offer both the made-to-order option to support standard and orders, as well as an inventoried option (look for the box icon on the image thumbnail) to support single unit/small orders (<10 units). For some of our most popular bulk order items like pens and notebooks, we offer both ordering options with the inventoried option being sold in small bundles (10 notebooks, 30 pens, etc.)to better align to how they are primarily used by staff.
Can I only order what I see in the store? What if I need something custom?
While we encourage staff to order from our available items in the store (we’re regularly adding new things!) we understand that custom item needs do arise - particularly in the case of personalized awards, which we are currently exploring opportunities to provide award options that can be purchased directly from the store. If you are interested in discussing a custom order, please click the ‘Custom Items’ tab in the navigation bar and complete the intake form so a representative can contact you to discuss further. Please know that pending on what you’re looking for, custom items may require larger order minimums or come with additional set-up and personalization costs so it is important that you are prepared to include a maximum budget when you submit your request.
Am I allowed to order for personal use and pay with my personal credit card?
Yes! If you would like to make a personal purchase, you are welcome to do so using your personal credit card information, as long as you are still adhering to our purchasing criteria for inventoried items (i.e., order ~1 unit). Upon checkout, please select the ‘Personal’ option in the required Order Type field and then complete your shipping and payment information accordingly.
How can I make a Year Up business purchase if I don’t have a company credit card?
Great question! Per new company policies, only authorized P-Card holders are able to make business purchases from our approved vendor list. For local market staff, Site Directors and select Operations staff members are the primary P-Card holders so we recommend connecting with the appropriate individual at your market to confirm what steps you need to take to work with them to get your order placed. For national staff, each National Functional team has at least one authorized P-Card holder so we recommend connecting with your manager or functional lead to confirm what steps you need to take to get your order placed and who you should work with. Please note that P-Cards have designated spending limits and you may need to get budget approval from your manager and/or functional lead.
Who do I go to with P-Card questions or other payment related issues?
If you need additional assistance identifying the appropriate P-Card holder, navigating current P-Card policy guidelines [yearup.box.com], or if you have other payment related questions or issues, please reach out the Procurement Team at procurementhelp@yearup.org.